UNIQUELY PERSONAL POEMS

Terms & Conditions
Thanks for visiting The Versability Shop. We’ll do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your uniquely personal gift.

When we refer to "The Versability Shop" in these Terms, we mean THE VERSABILITY SHOP LTD, the www.theversabilityshop.com site, and/or any Versability Shop application that you access, according to the context.


Here’s what you need to know...

Introduction
Our trading details
Ordering from us
Supply and pricing of goods
Delivery
Changing or cancelling an order
Returns and refunds
Use of the Website
Offers and Promotions
General





1. Introduction
These terms and conditions (the "Terms") set out your rights and obligations, and those of The Versability Shop ("we" or "us"), in relation to this website, www.theversabilityshop.com (the "Website"), any Versability Shop application that you access (the "App") and any products, services and material of any kind available through the Site, the App or us (the "Services").

We are a company registered in England and Wales under registration number 11263442 under the name THE VERSABILITY SHOP; the address of our registered office is 27 Old Gloucester Street, London, WC1N 3AX. When we refer to "The Versability Shop" in these Terms, we mean us, the Site, the App and/or the Services, according to the context.

By registering with The Versability Shop, you accept that you are entering into a contract with us under these Terms. People who register with The Versability Shop establish an "Account", and become "Users". Visitors to The Versability Shop who do not register with The Versability Shop, but who nevertheless use the Site or download the App, affirm that they are bound by these Terms each time they access The Versability Shop.

You must be at least 16 years of age to use this website or the app.

If you do not agree to these Terms, you must not use this Website or the App.

You should be aware that these Terms may change from time to time

You will be able to access most areas of The Versability Shop without registering your details with us.

2. Trading details
Whenever you buy a product through this Website or the App, you will be contracting with THE VERSABILITY SHOP LIMITED, a limited liability company incorporated in England and Wales under company number 11263442.

Registered office: 27 Old Gloucester Street, London, WC1N 3AX.  

Email address: hello@theversabilityshop.com


3. Ordering from us

3.1. Product description
We use our reasonable endeavours to make sure that every product on The Versability Shop is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.

3.2. Placing your order
A contract for the purchase of a product is created as follows:

The User places the order on the Site or App by pressing an order confirmation button ("Checkout") at the end of the checkout process:

By confirming your order, you are agreeing to purchase the product you have selected

At this point, we take payment for your order by means of your nominated payment method

We will send to you a "Thank you for your order" email detailing your order, and other information we must provide to you

From time to time, we may reject an order for the following reasons:

     If, unfortunately, we do not have your chosen product in stock
     Where we cannot obtain authorisation for your payment
     If there has been a relevant pricing or product description error
     If your order otherwise breaches any of the requirements of these Terms

If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.

3.4. Content Rules
We do not create personalised products that nclude any content or material which:

infringes anyone's copyright: 
infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality
contravenes any applicable law (including, without limitation, any criminal law) or regulation
is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
misrepresents identity or impersonates any person
includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person
contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
may harass, upset, embarrass or alarm any person
advocates, promotes or assists any unlawful act

The above are our Content Rules.

3.6. Payment
At The Versability Shop, you can pay for your products using any payment method(s) which we make available to you at the time of your order.

3.7. Prices and VAT
All prices of products shown on the Website and/or the App include Value Added Tax at the prevailing rate.

3.8. Postage and packaging charges
For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage before you place your order. In some cases, prices shown may include postage and packaging. If this is the case this will be clearly stated.

3.9. VAT Receipts
In most cases your order confirmation email contains all the necessary information to constitute a simplified VAT receipt in line with the HMRC guidelines. However, should you require a Full VAT invoice you can request this via our contact form here. Please allow up to 10 working days for the full VAT invoice to be sent.

4. Delivery
During the order process, The Versability Shop will generally notify you of the despatch dates available and the expected timeframe for receiving your order; however, The Versability Shop does not guarantee delivery dates or times. We will make you aware of delivery charges (if any) before you place your order.

Expected delivery times and charges will differ depending on which products you order. More details are set out below.

5.. General despatch information
The despatch date is the day we SEND the item you have ordered, NOT the day it will be delivered.

Your order is likely to arrive much faster if you use a postcode

You can check that you have the correct postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. To state the obvious , we are not responsible for the accuracy of the Royal Mail's postcode finder

It is your responsibility to ensure that the delivery address you provide for any order you place is correct

5.2. Circumstances Beyond Our Control
Neither we, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.

6. Returns and refunds
At The Versability Shop, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.

7. Use of the Website

7.1. Abuse of service
You agree not to use The Versability Shop directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any material which might infringe our Content Rules 

7.2. Intellectual Property
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that appears on the Website or App is protected by The Versability Shop's or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws. "The Versability Shop" is our trademark, and you agree not to display or use it in any manner without our prior written consent.

You may use and access The Versability Shop to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available. You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material taken from The Versability Shop.

No-one may copy, distribute, show in public or create any derivative work from The Versability Shop, or any of the material which is found on The Versability Shop unless properly licensed in writing by us to do so. You are not allowed to use The Versability Shop (or to copy or use any material found on The Versability Shop) for any commercial purpose other than to conduct the purchase of a product from The Versability Shop.

No-one may use any robot, spider, scraper or other automated means to access The Versability Shop for any purpose without our prior express written permission.

7.3. Website content and service access
We will always try to ensure that The Versability Shop is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.

7.4. Links
Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.


7.5. Liability
We use reasonable care and skill to provide The Versability Shop in accordance with our specifications for The Versability Shop but:

	the Services are provided "as is"
        we cannot and do not guarantee that The Versability Shop or the Services 
        will meet your requirements
       We shall have no obligation, duty or liability whatsoever in contract, tort 
        (including negligence, breach of statutory duty and any other tort) or 
        otherwise, save as expressly provided in these Terms.

Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order.

We are under a legal duty to supply goods which conform to our contract with the User.

We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise:

	for any loss of revenue, data, business, anticipated savings, profits, 
        opportunity, goodwill 
        or reputation, or for any business interruption
        any loss or corruption of data
         any loss or damage which does not directly result from (or which exceeds 
         that which was 
         caused as a direct result of) our breach of this Agreement, howsoever 
         caused or arising

Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.

We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your use of the Website or App, or anything done while your Account is logged into the Website or App.

The provisions of this section shall survive the termination or expiry of these Terms.

8.. Suspension
We reserve the right at any time and without notice (a) to suspend or terminate your ability to access The Versability Shop, (b) to suspend or terminate your use of all or part of the Services and/or any then-current orders for products, and/or (c) to take technical and legal steps to stop you from using The Versability Shop if you appear to us to be in breach of any provision of these Terms. Should we do so, you acknowledge that we shall not incur any liability to you or to any other person.

In addition, we are entitled to suspend provision of all or part of the Services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.

8.1. Contact from third parties
If anyone contacts us in relation to your or your Account's use of The Versability Shop or a transaction associated with you or your Account, then you agree:

      to provide all reasonable information and assistance we may require in 
      connection with responding to that contact
      to respond promptly and accurately to it, should we pass the message to 
      you for a response

9.. Offers and Promotions
The offers and promotions which we make available on our Website or through our App are governed by terms and conditions which will be accessible to you at the time here.

10. General
These Terms are intended to contain your entire agreement with us relating to the Services, the Website and the App.

If any of these Terms is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.

Only you and The Versability Shop shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We reserve the right to change these Terms from time to time, and post the new version on The Versability Shop. The new version of these Terms will take effect:

	commencing 28 days after the date of posting (or such later date as we 
        indicate in the relevant posting), if any of the changes is to an operative 
        provision of these Terms which is capable of adversely affecting you


         immediately upon the date of posting (or such later date as we indicate in 
         the relevant posting), if the changes are not reasonably capable of 
         adversely affecting you - examples of which would include, without 
         limitation, (i) changing the name of, and/or the web-address that you use 
         to access, The Versability Shop, and (ii) the refinement of 
         provisions that are already included or referred to in these Terms


In either case, if you do not wish to be governed by the new version of these Terms, you must cease to use the Services and The Versability Shop. For the avoidance of doubt, we will not have any liability to you in that event.

These Terms, the Services and each order and purchase of a product shall be governed by English law.

You and we each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising in connection with these Terms, the Services and any order for or purchase of a product.

We don't separately file the Terms entered into by Users when they use our site. Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer. They are offered in English only.

These Terms, together with the The Versability Shop Ts & Cs, are intended to contain your entire agreement with us relating to the subject-matter of these Terms. 

If any of these Terms is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches. 

We reserve the right to change these Terms from time to time, and post the new version on the Website. The new version of these Terms will take effect on a date that we will specify at the time. 

You and we each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising in connection with these Terms, The Versability Shop Rewards or any of the subject-matter of these Terms. 

These Terms take effect on 7th of July 2018

Privacy policy
This privacy policy sets out how The Versability Shop uses and protects any information that you give The Versability Shop when you use this website. The Versability Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Versability Shop may change this policy from time to time by updating this page.

What we collect
We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers, Facebook threads or information gained via Pinterest.


What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests. We do not pass your details to third parties.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties but this will be on an individual basis and you will not receive mass mailouts from The Versability Shop. We may email you to recommend an event-related service or idea, but it would be specific to you and your situation.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us – info[at]theversabilityshop.com. We will promptly correct any information found to be incorrect.